In this article, we'll show you how to fix a blank page that appears after you log in to the Virtru Secure Reader.
What You're Seeing
After clicking Unlock Message and signing in, the page goes blank instead of loading your secure message. The browser may show an address like secure.virtru.com/login/callback but nothing appears on screen.
This is usually caused by a browser cache issue. Clearing your cache and cookies resolves it in most cases.
How to Fix It
- Close all Virtru tabs in your browser.
- Clear your browser cache and cookies for All Time using the instructions for your browser:
- Chrome: Clear cache & cookies in Chrome
- Microsoft Edge: How to clear the cache in Microsoft Edge
- Firefox: Clear Cookies, Site Data, and Cache in Firefox
- Safari: Manage cookies and website data in Safari on Mac
- Mobile Safari: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
- Mobile Chrome: Clear cache & cookies (toggle the tab for your device — Android or iPhone/iPad)
- Return to the original email from the sender and click Unlock Message.
- Select or enter the email address that received the secure message, then complete the login process.
Note: If you're signing in with a one-time verification link, make sure to open the verification email on the same device and browser you're using to access the Secure Reader.
Still Seeing a Blank Page?
If the issue continues after clearing your cache, try opening the secure message in a different browser. If it still doesn't load, contact our support team and we'll help you get access.
Related Articles
- Read a Virtru Encrypted Email without Virtru Installed
- Not Receiving a Verification Email
- Remaining Logged Into the Secure Reader
- Stuck in a Verification Loop