Aliases and groups present a tricky situation for Virtru because we treat your email address as a proxy for your online identity. So when an email is sent to one address, such as your alias or a group list, but an attempt is made to open the message using another address (usually a primary email address), Virtru detects that you are not the intended recipient and denies access.
Accessing the Secure Content
1. Open the original secure email and click Unlock Message.
2. On the verification page, select or enter the exact alias or group address that received the email.
3. If prompted, select the Or sign-in with a one-time verification link pathway. Once the verification email is received, click Verify Me to access the secure content.
If the secure email was sent to a group address, all members of the group will receive the verification email. If multiple members of this group are generating verifications, please be sure to use the correct verification email (the one generated during your verification process). These verifications are browser/device-specific, have expirations, and are one-time use, so we suggest deleting them after they are used.
How to use a different email address
If you do not wish to access the message as your alias or group address, please contact the sender and request they resend the content to your primary address.