Skip to main content
Virtru Help Center home page
Welcome to Virtru's support portal. As we work to make this page more accessible to screen readers, please contact us at support@virtru.com for technical support.
    Virtru Website Events & Webinars Status Page
  • Contact Support
  • Sign in
  • Sign in
  • Submit a request
  1. Virtru
  2. Virtru for Recipients
  3. Troubleshooting for Recipients

Troubleshooting for Recipients

  • Not receiving verification email
  • Foreign characters in email
  • "Error unlocking message" in the Secure Reader
  • Email Address “not authorized" or "does not have access" Error
  • Email address is incorrect or needs to be updated
  • Opening a Secure Email or File Sent to a Group or Alias Address
  • Question about an email or file I received
  • Unable to view or download an attachment from the Secure Reader
  • "Your verification link has expired" error message
  • "This verification link has already been used" error message
  • "There's something wrong" error message
  • Remaining Logged Into the Secure Reader
  • Please open in a different browser error message
  • Problems with secondary SMS verification

Ready to get started?

Book a Demo

Products

  • Product Overview
  • Gmail Encryption
  • Outlook Encryption
  • Google Drive Encryption
  • Data Protection Gateway
  • Virtru Secure Share
  • Pricing

Compliance

  • HIPAA Compliance
  • ITAR Compliance
  • CMMC Compliance
  • CJIS Compliance
  • NIST CUI Compliance
  • GLBA Compliance
  • FERPA Compliance
  • GDPR Compliance

Industries

  • Healthcare
  • Education
  • Financial Services
  • Intelligence
  • State & Local
    Government
  • Technology & Telecom
  • Aerospace & Defense

Platform

  • Virtru Data Security Platform
  • Virtru Private Keystore
  • Email Encryption
  • File Encryption
  • Trusted Data Format
  • Secure Reader
  • Audit and Control

About Us

  • About Virtru
  • Blog
  • Careers
  • Leadership & Investors
  • News & Press
  • Partners
  • Intellectual Property
  • Security Certifications
  • Resource Library

Contact Us

  • Contact Us
  • Support
  • Sales
  • Become a Partner
  • Report a Vulnerability

©2024 Virtru Terms & Privacy | Cookie Preferences 1801 Pennsylvania Ave NW, 5th Floor, Washington, DC 20006

©2024 Virtru Terms & Privacy | Cookie Preferences 1801 Pennsylvania Ave NW, 5th Floor, Washington, DC 20006