Virtru is a secure email and file-sharing platform used by thousands of organizations and millions of people round the world. If you've received a Virtru-protected message, that means someone wants to share information with you in a secure manner.
If you have questions about the secure emails or files shared with you, then you will need to contact the original sender. This will be the fastest way to get more information.
Virtru does NOT have access to the contents of encrypted emails or files - only the person who sent it to you is able to access it and address any questions you have.
For example, let's say your bank sent payment information or an account statement with Virtru. If you have questions about the payment information or statements, you will need to contact your bank. Virtru doesn't have access to the payment information or account statements. We are just a tool your bank used to send you the information safely and securely. So any questions about your account or the information will need to be routed back to your bank.
For additional context:
- Customers use Virtru's software to encrypt, protect, and restrict access to files.
- Virtru does not control the actual email or file itself and cannot grant you access. Only the person or organization that sent the encrypted email or file controls who can access it.
- If you need access or have questions about a particular Virtru encrypted email or file, you will need to contact the original sender.
If you receive a different error message or issue when accessing your message, please contact our support team for additional assistance.