Troubleshooting for Recipients
- Not receiving verification email
- Foreign characters in email
- "Error unlocking message" in the Secure Reader
- Email Address “not authorized" or "does not have access" Error
- Email address is incorrect or needs to be updated
- Opening a Secure Email or File Sent to a Group or Alias Address
- Question about an email or file I received
- Unable to view or download an attachment from the Secure Reader
- "Your verification link has expired" error message
- "This verification link has already been used" error message
- "There's something wrong" error message
- Remaining Logged Into the Secure Reader
- Please open in a different browser error message
- Problems with secondary SMS verification