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  1. Virtru
  2. Virtru for Recipients
  3. Troubleshooting for Recipients

Troubleshooting for Recipients

  • Not receiving verification email
  • "Error unlocking message" in the Secure Reader
  • "There's something wrong" error message
  • Email Address “not authorized" or "does not have access" Error
  • Email address is incorrect or needs to be updated
  • Opening a Secure Email or File Sent to a Group or Alias Address
  • Question about an email or file I received
  • Unable to view or download an attachment from the Secure Reader
  • Remaining Logged Into the Secure Reader
  • Please open in a different browser error message
  • "Your verification link has expired" error message
  • "This verification link has already been used" error message
  • Problems with secondary SMS verification

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©2022 Virtru Terms & Privacy 1130 Connecticut Ave NW #210, Washington, DC 20036

©2022 Virtru Terms & Privacy 1130 Connecticut Ave NW #210, Washington, DC 20036