Troubleshooting for Recipients
- Stuck in a Verification Loop
- Not receiving verification email
- "Finish Sign In in the same browser"
- "Sign In link is no longer valid"
- Secure Reader: Blank Page After Login
- Foreign characters in email
- "Error unlocking message" in the Secure Reader
- Email Address “not authorized" or "does not have access" Error
- Email address is incorrect or needs to be updated
- Opening a Secure Email or File Sent to a Group or Alias Address
- Question about an email or file I received
- Unable to view or download an attachment from the Secure Reader
- Remaining Logged Into the Secure Reader
- Problems with secondary SMS verification