Troubleshooting for Recipients
- Not receiving verification email
- Opening a Secure Email or File Sent to a Group or Alias Address
- Email address is incorrect or needs to be updated
- Question about an email or file I received
- "There's something wrong" error message
- Problems with secondary SMS verification
- Please open in a different browser error message
- "Your verification link has expired" error message
- "This verification link has already been used" error message
- Email Address “not authorized" or "does not have access" Error
- Unable to view or download an attachment from the Secure Reader
- Remaining Logged Into the Secure Reader