About

Occasionally, when Outlook Desktop users attempt to toggle Virtru ON, they may instead see a prompt that says, "Virtru disabled for your account," or "Virtru disabled for your domain."

These prompts are the result of the email address not having a proper Virtru license.

Troubleshooting Steps

"Virtru disabled for your account"

If you have received the "You are not authorized to send securely" prompt, you will need to work with your internal IT admin in order to acquire a full Virtru license. 

1. If the team is managed manually: Adding Users Manually
2. If the team has synced its Active Directory or Google Workspace with Virtru, your email address will need to be added to the Virtru Provisioning Group: Licensing for Synced Orgs (Provisioning Group)
   • Once your email address is a member of the Virtru Provisioning Group, the admin will need to refresh the sync with Virtru: Managing a Synced Team (Refreshing the Sync) 
   • When the sync is complete, please close and reopen Outlook to pull in these changes to your account so you can begin using Virtru to encrypt messages
     

      

"Virtru disabled for your domain."

If you have received the "Virtru has been disabled for your domain" prompt, your email address is not associated with a valid, active Virtru team. Please contact your internal IT admin for a license.

• If your organization does not have a subscription, contact Sales
• If your organization has a subscription, then your email address may need to be added to the team: Managing Users
• If you have already been added to the Virtru team, please have your admins confirm the subscription is in good standing (up to date on payments) and the subscription is active