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When printing a secure Virtru email, depending on the method you use to print, you may end up with the encrypted "Unlock Message" template instead of the contents of the email. Following the instructions below, Outlook Desktop Extension users can successfully print the decrypted version of your message.
Experience differs by product
If you are using a different Virtru product, please try one of the following:
Instructions
In Outlook Desktop, if you try to print the email using the standard File > Print workflow, you will only see the unencrypted Unlock Message template.
In order to print the decrypted contents, first, open and decrypt the email using the Virtru add-in. Then, right-click the body of the decrypted content and select "Print...". This will print the message as seen through the "lens" of the Virtru add-in.