If Virtru suddenly appears to be missing in your Outlook application, the Virtru add-in may have been disabled or deactivated. In this article, we will walk you through how you can get back up and running in no time.

Steps to Troubleshoot

Basic Troubleshooting

1. In the Outlook menu click Open File > Options > Add-ins

2. Look for Virtru in the list of add-ins.

3. Notice which section the Virtru For Outlook add-in is listed under and then follow the appropriate steps below: 

If Virtru is listed under Inactive Application Add-ins:

1. At the bottom of the window, select Manage: COM Add-ins > click Go
2. Check the box next to Virtru For Outlook > click OK
3. Restart Outlook

If Virtru is listed under Disabled Application Add-ins:

1. At the bottom of the window, select Manage: COM Add-ins > click Go
2. Select Virtru from the list of disabled add-ins and click Enable
3. Restart Outlook

Alternatively, you can make these changes in the File Menu:

1. Click on File > Info > and select Manage COM Add-ins in the Slow and Disabled COM Add-ins section
2. Enable Virtru for Outlook.

Virtru Consistently Going Inactive

If you experience this problem on a consistent basis, you'll want to reset the resiliency settings:

1. Uninstall Virtru from Control Panel > Programs > Programs and Features
2. Delete Outlook's resiliency settings:
   1. Open your Registry Editor from the Windows Run menu by typing 'regedit' and hit Enter.
   2. Navigate to HKEY_CURRENT_USER > Software > Microsoft > Office > Select [version number] (see note below for more information) > Outlook > Resiliency > DisabledItems
   3. Delete the 'REG_BINARY' file; the filename will be a string of numbers and letters. Leave the '(Default)' file intact..
3. Reinstall Virtru