To learn more about how to leverage the Virtru Control Center, we also recommend our Virtru Control Center Playbook for Administrators
Adding and Removing Users
If you are manually managing your team (and have not synced with a Google Workspace or an AD source), you have the ability to add other users to your team using the Add a User button found in the top right corner of the page.
When clicking that option, you will be able to enter email address(es) of user(s) you wish to add.
The window will display the number of unused licenses and will update as you add email addresses. Once ready, click Add to invite the user to your team.
They will then receive a team invitation from email@example.com that they must accept if they wish to join your team.
Please Note: Once users accept the invitation, they need to then install and activate Virtru.
If you have sent team invitations that have yet to be accepted, the users' Invitation statuses will read "Invited".
You can remind any user(s) to join the team by selecting the box next to their email address and selecting Remind invited user.
If you need to purchase more licenses for your account, please contact Customer Support.
To remove users from your team (and free up licenses), select the box next to the email address(es) of the user(s), and then select Remove License.
You will receive a prompt about the effects of the change and will be asked to confirm removal. To confirm, select Remove user.
Managing a Synced Team (Refreshing the Sync)
Synced admins do not have the ability to add and remove users from the Control Center manually. Instead, to update the list of users with Virtru (or an alias or group association), a sync refresh is required. For a Google Workspace or Azure AD sync, you can initiate a refresh by selecting Synchronize Now on the Directory Sync tab of the Users & Groups page. Sync processing time will vary based on org size and the "last synced" date will not change until the sync is completed.
For an On-Prem AD sync, you cannot initiate a refresh in the Control Center. By default, the sync tool is set to run daily, however, an admin can force a manual refresh by restarting the sync tool on your server. To confirm the domain last synced, you can still reference the time on the Directory Sync tab.
Please note: the Users tab displays the primary email addresses of the users synced over to Virtru. For a Google Workspace or Azure AD sync, this will be all users in your server (more on licensing below). For an On-Prem AD sync, this will be the members of the "Virtru Users Group."
Licensing for a Synced Team
An On-Prem AD sync allows admins to selectively sync users to Virtru. If you are syncing from Google Workspace or Azure AD, all users from your mail server are pulled into Virtru, including users who may not receive a Virtru license.
If you have more users in Google Workspace or Azure AD than Virtru licenses, then you will need to create a Virtru provisioning group for license management. Even with this provisioning group, the Control Center will not be a direct reflection of license consumption. If a user is marked "Activated", this just means that they activated a Virtru plugin at some point in the past. Non-licensed (non-provisioned) users can still activate plugins for read-only access and will appear as "Activated".