About
Occasionally, when Virtru Share users attempt to send files outbound or request files, they may see a "No Access" prompt that informs them that "You have not been authorized by your organization to send or receive files."
These prompts are the result of the email address not having a proper Virtru license.
Troubleshooting Steps
If you have received this prompt, you will need to work with your internal IT admin in order to acquire a full Virtru license.
- Your admin will need to add you to the Virtru Provisioning Group: Virtru Share Licensing for Synced Orgs (Provisioning Group)
- Once your email address is a member of the Virtru Provisioning Group, the admin will need to refresh the sync with Virtru: Managing a Synced Team (Refreshing the Sync)
- When the sync is complete, please refresh Virtru Share so you can begin using Virtru to share and request files