About

Occasionally, when O365 users attempt to toggle Virtru ON, they may instead see a prompt reading, "Virtru disabled for your account."

This prompt is the result of the email address not having a proper Virtru license.

Troubleshooting Steps

To acquire a full, active license, please contact your internal IT admin.

• If your organization does not have a subscription, contact Sales
• If your organization has a subscription, then your email address may need to be added to the team.
  • If the team is managed manually: Adding Users Manually
  • If the team has synced Entra ID (formerly Azure AD) with Virtru, your email address will need to be added to the Virtru Provisioning Group in Entra ID: Licensing for Synced Orgs (Provisioning Group)
    • Once your email address is a member of the Virtru Provisioning Group, the admin will need to refresh the sync with Virtru: Managing a Synced Team (Refreshing the Sync) 
    • When the sync is complete, open any message in your mailbox, open Virtru and the Add-in Menu, and select Refresh User Settings to pull in these changes to your account so you can begin using Virtru to encrypt messages

      

• If you have already been added to the Virtru team, please have your admins confirm if the subscription is in good standing (up to date on payments) and the subscription is active