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This article covers how to retrieve and send debug logs for the Virtru for Outlook 365 add-in for submission to the Virtru Customer Support team. These steps may be required when troubleshooting some Outlook issues. The logs give Virtru Customer Support more detailed technical information, which helps save you time and effort during the troubleshooting process.
If you're experiencing issues with the Virtru for Outlook 365 add-in, we may ask you to submit debug logs. The instructions below walk you through the process.
Please Note:
Submitting your logs will not automatically open a support ticket for you. If you haven't already been working with a Virtru team member and require assistance, please contact our Support team.
Submit Debug Logs via the Virtru for Outlook 365 add-in
1. Open a new draft or existing message and open the Virtru for Outlook 365 add-in pane
2. Click the Add-in Menu and select Enable Debug Logging
3. You should see a notification, "Virtru Debug Logging Enabled"
4. Please replicate the issue and submit the time-stamp of the incident to Virtru Support. Please include the hour, minute, and seconds the issue occurred, as best as you are able.
If you are using the Virtru for Outlook Desktop extension
Please refer to How to submit debug logs for Virtru for Outlook Desktop extension