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The Virtru for Outlook 365 add-in can be used both with personal accounts and within delegated and shared mailboxes. However, there are a few prerequisites for use in both scenarios. This article will walk through prerequisites and the activation process.

Installation Prerequisites

Delegated access to another user's mailbox

When a user has delegated access to another user's mailbox, they typically cannot manage add-in installations. So, if the add-in has not already been installed on the account, the delegatee will not be able to add and use Virtru.

In order to use Virtru in the delegated mailbox, the add-in must be installed by the mailbox owner or deployed by an admin.

Access to a shared mailbox

In order to use Virtru in a shared mailbox, the add-in must be deployed by an admin.

When a user has access to a shared mailbox, they typically cannot manage add-in installations. So, if the add-in has not been deployed to the account, the end-user will not be able to add and use Virtru.

Activation Process

1. Activate Virtru with your primary mailbox

2. Open the delegated or shared mailbox in the same instance of Outlook Desktop or same browser. If using OWA, be sure to open the Account manager menu, and select Open another mailbox

3. Open Virtru in the delegated/shared mailbox. If prompted, select the primary account associated with the delegated/shared mailbox. Click Activate with Email