The Virtru Email Protection plugin for Gmail works by hooking into various elements and processes within the Gmail interface. As such, there is the potential for conflict with other Gmail-related extensions. One extension of note is the Salesforce Gmail Integration.
Virtru is compatible with most of the standard functionality offered in the Salesforce Gmail Integration. Although most functions of the plugins are unaffected by the presence of the other, we cannot guarantee compatibility with some more advanced Salesforce workflows and products. Specifically, there are a few known incompatibilities to note related to those Salesforce users with a Inbox license.
Known Conflicts with Salesforce Inbox
Tracking Link Clicks
Salesforce Inbox users are able to track both email opens and link clicks within emails. The latter is accomplished by Salesforce rewriting URLs during the Gmail send process with special Salesforce links.
However, if the sent message is encrypted by Virtru, Salesforce cannot see the links within the body of the email to make the changes. Instead, the Salesforce integration only sees encrypted cipher text and will not be able to track links on the email. Email open tracking continues to work.
Virtru plugin users have the ability to not only encrypt emails, but also their drafts. Typically, when a secure draft is sent, the secure draft passes through the Virtru plugin to become a secure email. During this transition, various actions occur:
- The plugin applies the secure email template
- An email entry is added to the Control Center
- Recipients are added to the Authorized Users list
However, if a Salesforce Inbox user selects Salesforce's Send Later feature on a Virtru secure draft, that message never properly converts to a Virtu secure email. Instead, the message bypasses the Virtru plugin when it is sent, skipping all of the actions listed above. This will lock all parties out of the message (including the sender) and instead display "This is a draft secured by Virtru".
When a Virtru plugin user attempts to send an unsecure message, the draft will pass through the Virtru plugin for Data Loss Protection (DLP) scanning. This will check the message for potentially private information and, based on your team's settings, may warn the user to encrypt the message or apply auto-encryption.
However, if a Salesforce Inbox user selects Salesforce's Send Later feature on an unsecure draft, that message will never pass through the Virtru plugin. This means that the contents will not be scanned for Data Loss Protection before delivery.