About
When a Virtru user sends encrypted content, they have full control over access to the message(s) and/or file(s). Even if a recipient receives encrypted content, the sender has the ability to revoke (or reauthorize) access at any time. Virtru even allows the sender to granularly revoke access to specific recipients.
Please Note
Virtru can only revoke emails that were sent securely with Virtru. Any messages sent prior to having Virtru installed or unsecure after Virtru has been installed cannot be revoked.
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Manage a Message in Virtru Email Clients
Manage Access in the Virtru Control Center
Manage a File in Virtru for Drive
Recipient Experience
Manage a Message in Virtru Email Clients
If a secure email is sent via a Virtru email client, the sender can manage access in their sent folder.
Revoke Access
1. To revoke an email, begin by opening the Virtru-secured message in your sent folder.
2. The revoke button is immediately visible in Gmail, Outlook, Outlook 365 Add-in (for Web, Desktop, Mobile) and iOS. On Android, the option is found in the Security Settings menu. Click the Revoke hand icon to revoke access from all recipients.
Reauthorize Access
1. To reauthorize access to an email, begin by opening the Virtru-secured message in your sent folder.
2. If the message has been revoked it should have red bordering. The reauthorize button is immediately visible in Gmail, Outlook, Outlook 365 Add-in (for Web, Desktop, Mobile), and iOS. On Android, please click You Revoked Access to see the option to Enable Access. Select the option to reauthorize access for all recipients.
Manage Access in the Virtru Control Center
In addition to managing access in a Virtru client, you can manage recipient access in the Virtru Control Center. Access can be controlled for all recipients or specific recipients.
1. Log into the Virtru Control Center and head to the Emails or Files section.
2. Click on the email or file in question to access its metadata menu.
Revoke Access from All Users
In the metadata menu, select REVOKE in the top section. Changes save automatically.
Revoke Access from Specific Users
1. In the metadata menu, scroll down and expand the Allowed Users section.
2. Hover over the applicable email address and select the red hand icon.
3. SAVE CHANGES.
Reauthorize Access for All Users
In the metadata menu, select REAUTHORIZE in the top section. Changes save automatically.
Reauthorize Access for Specific Users
1. In the metadata menu, scroll down and expand the Allowed Users section.
2. Hover over the applicable email address and select the blue eye icon.
3. SAVE CHANGES.
Manage a File in Virtru for Drive
Access for secure Drive files can be managed in the file's detail pane. You can revoke access from all users or just specific users.
Revoke Access for All Users
In the detail pane, scroll down and select Revoke Access from all Guests. Changes will save automatically.
Revoke Access for Specific users
1. In the detail pane, scroll down to the "Allowed Users" section.
2. Hover over the applicable user and select the red hand icon. Changes will save automatically.
Reauthorize Access for All Users
In the detail pane, scroll down and select Reauthorize Access from all Guests. Changes will save automatically.
Reauthorize Access for Specific Users
1. In the detail pane, scroll down to the "Allowed Users" section.
2. Hover over the applicable user and select the blue eye icon. Changes will save automatically.
Recipient Experience
Please Note
Virtru team admins retain the ability to access internally-sent encrypted messages that have been revoked or that have expired.Revoked Email
If recipient access is revoked, users will receive a prompt indicating their access has been removed.
Whether a user can access the content will be consistent across Virtru products.
Revoked File
When the intended recipient initially receives the file, they will be able to decrypt the file like any other file secured by Virtru. If the recipient attempts to open the file after it's been revoked, they will receive an Google Drive File Revoked prompt.