If a user does not activate (use) the Virtru extension for 120 days, the extension will automatically deactivate itself and prompt the user to re-activate in the compose email window. This is due to Virtru's compliance with FedRAMP, although there are a few cases where users might be prompted to activate sooner than 120 days:
- If the user clears their browser cache
- If Virtru is uninstalled
- If an already activated user attempts to activate elsewhere, such as:
- On a new device
- On a new web browser
Furthermore, if a user receives delegated access to another user's mailbox, the delegatee will be prompted to reactivate every 10 days.