When using Virtru Secure Share for Drive, you may sometimes see an error that says "there was a problem getting your files from Google Drive". In this article, we will walk you through some common errors and how to solve them.
Binary Content Error
Error Message: "Only files with binary content can be downloaded. Use Export with Docs Editors files."
This error occurs when you try to export a file that cannot be converted into a downloadable format (ex. Google Forms). To resolve this issue, please try the following:
- Download/export the file into a supported format in Google Drive. Then try sharing the supported file via Virtru Secure Share for Drive.
- Convert or recreate the file in a supported format. Then try sharing the new file via Virtru Secure Share for Drive.