Skip to main content
Virtru Help Center home page
Welcome to Virtru's support portal. As we work to make this page more accessible to screen readers, please contact us at support@virtru.com for technical support.
    Virtru Website Events & Webinars Status Page
  • Contact Support
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Virtru
  2. Virtru for Users
  3. Troubleshooting for Users

Troubleshooting for Users

  • "You are not authorized to send securely"
  • Virtru for Gmail Compatibility with Salesforce Gmail Integration
  • Virtru has disappeared from Gmail
  • "Error Sending" or "Unknown Error" in Gmail
  • Virtru add-in disappearing from Outlook
  • Virtru did not Prompt Activation after Installation
  • Virtru for Outlook Activation Stalled
  • How to submit Debug Logs
  • Error: “This email address is not authorized to view this email”
  • Activation trouble on a Virtru mobile app
  • Unrequested Mobile App Activation Email
  • Virtru turns on by itself when hitting 'Send'
  • Original thread not visible when replying or forwarding
  • Error: "Sorry, but you're already a member of a team"
  • Network Connection Error
  • Uninstalling Virtru for Users

Ready to get started?

Book a Demo

Products

  • Product Overview
  • Gmail Encryption
  • Outlook Encryption
  • Google Drive Encryption
  • Data Protection Gateway
  • Google Workspace
    Encryption
  • pricing

Compliance

  • HIPAA Compliance
  • ITAR Compliance
  • GDPR Compliance
  • CJIS Compliance
  • NIST CUI Compliance
  • CCPA Compliance
  • FERPA Compliance
  • CMMC
  • Data Risk Calculator

Industries

  • Healthcare
  • Education
  • IT & Software
  • Federal Government
  • State & Local
    Government
  • Manufacturing
  • Financial Services

Platform

  • Platform Overview
  • Email Encryption
  • File Encryption
  • Platform Architecture
  • Trusted Data Format
  • Secure Reader
  • Audit and Control
  • Encryption Key
    Management

About Us

  • About Virtru
  • Blog
  • Careers
  • Leadership & Investors
  • News & Press
  • Partners
  • Intellectual Property
  • Security Certifications
  • Resource Library

Contact Us

  • Contact Us
  • Support
  • Sales
  • Become a Partner
  • Report a Vulnerability

©2022 Virtru Terms & Privacy 1130 Connecticut Ave NW #210, Washington, DC 20036

©2022 Virtru Terms & Privacy 1130 Connecticut Ave NW #210, Washington, DC 20036