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To begin using the Secure Share for Zendesk integration, you will need to activate your account in the widget.

In this article, we'll show you how to activate and a quickly share Virtru encrypted files both in a helpful video tutorial below and detailed step-by-step instructions following that.

Activation

Once your organization has added Virtru SecureShare for Zendesk, you will notice a Virtru icon added to your ticket reply box.

Before you can begin sending and requesting secure files, you will need to activate:

1. Click on the Virtru SecureShare icon 

2. Enter your email address (this will be your direct email address and not a shared mailbox) and select Next

3. On the next prompt, confirm your email address and Send Code

4. You will receive a verification email from verify@virtru.com

Enter the code in the Virtru SecureShare app and select Activate Code

You will see a brief confirmation if successful and then will be directed to your sharing options

Using Virtru Secure Share for Zendesk

How to share a file with Virtru for Zendesk

How to request files with Virtru for Zendesk

How to view secure files in Virtru for Zendesk