About 

Zendesk

Zendesk is a customer support platform that lets businesses connect with their customers on various channels - from phone, email, social media, to knowledge base support.

No matter where customers want to connect, Zendesk brings all your customer interactions to one easy to use platform for tracking support requests, training agents, etc.

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Inbound Integration
Outbound Integration

Inbound Integration

Zendesk has been tested to work with Virtru for messages that are inbound to Zendesk.  The goal is to ensure all messages inbound to Zendesk are decrypted.

Steps

• Zendesk knowledge base article
  • Add: no-reply@virtrugateway.com

Outbound Integration

Zendesk has been tested to work with Virtru for messages that are outbound from Zendesk. The goal is to ensure all messages leaving Zendesk are routed through Gmail and evaluated using Content Compliance rules on Gmail, so that encryption is either applied or not applied before they leave your domain.

Steps

• Zendesk knowledge base article
• Create a Gmail Compliance