If your DLP rules are not working for you or one of your users, there may be a few different causes:
1. If you have recently made changes to your DLP rules, then there is a chance that your Virtru instance has not yet automatically refreshed to incorporate the changes. After making a change, it can take up to three hours for DLP changes to set. However, this can also be done manually.
If using one of the Chrome browser plugins, head to your mailbox (Gmail/G Suite or Office 365 OWA), hold shift, and refresh the page.
In Outlook, go to the Virtru Menu in Outlook > Options > General > Refresh.
3. If a user is Active in the dashboard but does not receive admin controlled DLP warnings/encryption, they have likely deactivated their browser plugin. This occurs occasionally, such as when they get a new device or when they clear their cache.
Please have the user re-activate by selecting 'Activate Virtru' when composing a new email. This should allow them to activate.