If you're experiencing issues with your Virtru add-in, your Virtru contact may ask you to submit your debug logs. Here's how:
- Select Virtru from Outlook's main menu.
- Select Debug Log to open your log in a new window.
- Click Send Debug Log to Virtru to submit. The log will be sent automatically as a password-protected .zip file.
Note that submitting your logs will not automatically open a support ticket for you. If you haven't already been working with a Virtru team member and require assistance, please contact our Support team.