In order for Virtru to verify your identity as the intended recipient of a secure email, we must first confirm that you are the owner of a recipient email address. In some cases you will be prompted to verify your identity via a verification code:
If you receive the above prompt, be sure to keep the Secure Reader window open. You will then receive an email from email@example.com with your verification code:
Once you receive this email, head back to the Secure Reader and enter the provided code (the "V" is pre-filled, so you only need to enter the digits) and click Submit:
After entering the correct code, you will be directed to your decrypted message.
If you enter an incorrect code, you will receive an error:
For security purposes, three incorrect entries will lock the user out for 30 minutes: