If you've received a secure reply from Virtru's Secure Reader and it never moves past the "Decrypting" animation in Gmail and results in an "Email Download Error" when opened in the Secure Reader, the message may have been corrupted.
In most cases, this is because your recipient sent a secure reply with an attachment via the Secure Reader using Internet Explorer 10.
Due to an incompatibility between our Secure Reader and IE10, attachments in secure replies are not supported via that browser. If a recipient of yours needs to reply securely, they'll need to update to IE11 or use Chrome, Firefox, Safari, or another modern browser.
Neverending "Decryption" animation in Gmail or OWA.
"Email Download Error" when logging into the Secure Reader.